He agreed to reverse the charge that went through and I have to wait on the two pending to see if they fall off or go through. Lo and behold, I get home only to see a charge from this hotel and 2 others pending! I'm livid, spoke with my credit card company and she called on my behalf and we had a 3-way conversation with the clerk. I don't consider it cancelling per se, more this place was not acceptable by any standard and didn't live up to the reviews of cleanliness. He said he'd not charge either of us for those nights even though Expedia has a policy of charging one night if reservation is cancelled. We couldn't stay there, so went to speak with the clerk. We went to ask for another room for one family in our group (the other room was a little more acceptable), when we turned on the light in the other room cockroaches went skittering. The carpets were extremely worn and not vacuumed. There was green mold on the tiles in the bathroom. Something dripped from the ceiling onto the head of one of the children.
One room, when the AC unit was turned on, smelled like death. It smelled horribly of smoke that someone tried to cover up with god awful overpowering room fresheners. When booking a hotel through Expedia, it's important to consider purchasing travel insurance for extra protection. Consider purchasing travel insurance for additional protection. We arrived at the hotel and it was disgusting. Checking the cancellation policy before booking a hotel with Expedia will help you avoid surprises or unexpected costs if you need to cancel your reservation later. It was a budget hotel, not needing anything fancy, just a clean place to sleep and shower and store our items while we were away on day trips in the area. A friend and I recently had a few days vacation with our kids and booked two rooms after reading pretty decent reviews on Expedia.
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